Privacy Policy for Aura Design Co.
At Aura Design Co., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage with our services, or otherwise interact with us. Your trust is important to us, and we are dedicated to handling your personal data responsibly and in compliance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant regulations such as the GDPR where applicable.
1. Information We Collect
We collect various types of information to provide and improve our creative and design services. This may include:
- Personal Information You Provide: This includes information you voluntarily provide when you contact us, request a quote, subscribe to our newsletter, or engage in our services. This may include your name, email address, phone number, company name, postal address, and project details.
- Usage Data: We automatically collect information regarding your interaction with our website, such as IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how our site is used and how we can improve.
- Cookies and Tracking Technologies: Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze trends, administer the platform, track users’ movements around the site, and gather demographic information about our user base. You can control the use of cookies at the individual browser level.
- Client-Provided Content: For custom design projects, you may provide us with specific content, images, or data necessary to complete the service. This information is handled with strict confidentiality and used solely for the purpose of the agreed-upon project.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and manage our services, including Brand Identity Development, Graphic Design, Web Design & UI/UX, Interior Design Consultancy, Illustration & Digital Art, and Print Media Design.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process transactions and send you related information, including confirmations and invoices.
- To improve, personalize, and expand our website and services.
- To understand and analyze how you use our website.
- To send you promotional communications, newsletters, or other marketing materials that may be of interest to you, in accordance with your preferences. You can opt-out at any time.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this Privacy Policy. We may share your information with:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., website hosting, analytics, payment processing, marketing assistance). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with legal obligations, protecting our rights or property, preventing fraud or abuse, or ensuring the safety of our users or the public.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Data Security
The security of your data is paramount to us. We implement a variety of industry-standard security measures, including physical, electronic, and managerial procedures, to maintain the safety of your personal information when you transmit it or when we store it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
6. Links to Other Websites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us at:
Aura Design Co.
387 Flinders Lane,
Suite 601,
Melbourne, VIC, 3000
Australia